Privacy Policy
Welcome to Lookscart, Nepal’s first online eyewear store specializing in a youthful, fashion-forward, and innovative range of spectacles, sunglasses, prescription sunglasses, computer glasses, frames, and specialized lenses. Driven by our mission to help millions improve their vision and lead better lives, Lookscart brings the best eye care solutions backed by high-quality, trendy products, exceptional customer service, and fast deliveries. This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our Service and informs you about your privacy rights and how the law protects you.
We use your Personal Data to provide and improve our Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.
Definitions
- Account means a unique account created for you to access our Service or parts of our Service, such as placing orders for eyewear products.
- Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
- Company (referred to as either "the Company", "We", "Us", or "Our" in this Agreement) refers to Lookscart Pvt Ltd, Charkhal, Dillibazar, Kathmandu, Nepal, Nepal’s first online eyewear store dedicated to providing high-quality spectacles, sunglasses, and specialized lenses.
- Cookies are small files placed on your computer, mobile device, or any other device by a website, containing details of your browsing history on that website to enhance your shopping experience.
- Country refers to: Nepal
- Device means any device that can access the Service, such as a computer, cellphone, or digital tablet.
- Personal Data is any information that relates to an identified or identifiable individual, such as your name, email, or delivery address provided during purchases.
- Service refers to the Website.
- Service Provider means any natural or legal person who processes data on behalf of the Company, such as those assisting with payment processing or customer service.
- Third-party Social Media Service refers to any website or social network through which a user can log in or create an account to use the Service.
- Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., duration of a page visit).
- Website refers to Lookscart, Nepal’s premier online eyewear store, accessible from https://lookscart.com
- You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information to process your orders, communicate regarding products, process payments, prevent fraudulent activities, and improve our services. Personally identifiable information may include, but is not limited to:
- Title
- First name and last name
- Gender
- Date of birth
- Email address
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Delivery address (if different)
- Payment details, payment card details, or bank account details
- Usage Data
Usage Data
Usage Data is collected automatically when using the Service to help us understand user demographics, identify visitors, and enhance your shopping experience. Usage Data may include information such as your Device’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service you visit (e.g., product pages for sunglasses or contact lenses), the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
When you access the Service via a mobile device, we may collect information automatically, including the type of mobile device you use, your mobile device’s unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile internet browser you use, and other diagnostic data.
Information from Third-Party Social Media Services
Lookscart allows you to create an account and log in to use the Service through the following Third-party Social Media Services:
If you register through or grant us access to a Third-Party Social Media Service, we may collect Personal Data associated with your account, such as your name, email address, or activities, to streamline your shopping experience.
Tracking Technologies and Cookies
We use cookies and similar tracking technologies to enhance your experience on our Service, such as remembering your preferences for eyewear products. The technologies we use include:
- Cookies or Browser Cookies. A cookie is a small file placed on your Device to save information for a tailored shopping experience. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. Our use of cookies is not for targeted advertising and is free from viruses.
- Web Beacons. Certain sections of our Service and emails may contain web beacons to count users who have visited pages or opened emails, helping us improve our offerings.
We use Google Analytics, a web analytics service provided by Google, Inc., to analyze how users interact with our site. Google Analytics uses cookies to collect information about your use of the website (including your IP address), which is transmitted to and stored by Google on servers in the United States. Google uses this information to evaluate website activity, compile reports for us, and provide services related to website and internet usage. Google may transfer this information to third parties where required by law or for processing on Google’s behalf. Google will not associate your IP address with other data it holds. You may refuse cookies by adjusting your browser settings, but this may limit the full functionality of our website. By using our website, you consent to Google’s processing of your data as described. Learn more about cookies on
We use both Session and Persistent Cookies for the following purposes:
- Necessary / Essential Cookies
Type: Session Cookies
Purpose: These cookies are essential to provide services like browsing our eyewear catalog and placing orders. - Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Purpose: These cookies identify if you have accepted the use of cookies on our Website. - Functionality Cookies
Type: Persistent Cookies
Purpose: These cookies remember choices you make, such as preferred frame styles or lens types, to personalize your experience.
Use of Your Personal Data
Lookscart may use Personal Data for the following purposes:
- To provide and maintain our Service, including monitoring usage to improve our eyewear offerings and customer experience.
- To manage Your Account: to manage your registration as a user, enabling you to purchase spectacles, sunglasses, or contact lenses.
- For the performance of a contract: to develop, comply with, and undertake purchase contracts for products like prescription sunglasses or specialized lenses.
- To contact You: to reach you via email, telephone, SMS, or other electronic communication regarding order updates, product inquiries, or delivery status.
- To provide You with news, special offers, and information about our eyewear products, services, and events, unless you opt out.
- To manage Your requests: to address and manage your inquiries or requests, such as customer service for lens specifications.
- For business transfers: to evaluate or conduct mergers, divestitures, restructurings, or asset sales involving our eyewear business.
- For other purposes: to analyze data, identify usage trends, and assess the effectiveness of promotional campaigns for our eyewear products.
We may share your personal information in the following situations:
- With Service Providers: to monitor and analyze Service usage or process payments for eyewear purchases.
- For business transfers: in connection with mergers or sales of Lookscart’s assets.
- With Affiliates: with our parent, subsidiaries, or affiliates, who will honor this Privacy Policy.
- With business partners: to offer you specific products, services, or promotions related to eyewear.
- With other users: when you share information or interact in public areas of our Service.
- With Your consent: for any other purpose with your explicit consent.
Retention of Your Personal Data
Lookscart will retain your Personal Data only as long as necessary for the purposes outlined in this Privacy Policy, such as fulfilling orders or complying with legal obligations. We will retain and use your Personal Data to the extent required by law or as relevant for the purposes for which it was collected.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at Lookscart’s operating offices in Kathmandu, Nepal, and in other locations where parties involved in processing (e.g., payment processors) are located. If ownership or control of all or part of our website changes, we may transfer your information to the new owner.
Delete Your Personal Data
You have the right to delete or request assistance in deleting the Personal Data we have collected about you. You may update, amend, or delete your information at any time by signing into your Account and visiting the account settings section. You may also contact us to correct inaccuracies or opt out of direct marketing communications.
Disclosure of Your Personal Data
Business Transactions
If Lookscart is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred to the new entity.
Law Enforcement
Under certain circumstances, Lookscart may be required to disclose your Personal Data if mandated by law or to comply with legal processes, such as sharing with our legal advisors to resolve liabilities.
Other Legal Requirements
- Comply with a legal obligation
- Protect and defend the rights or property of Lookscart
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of users or the public
- Protect against legal liability
Security of Your Personal Data
The security of your Personal Data is a priority for Lookscart. Our technical, administrative, and physical security measures are designed to protect against unauthorized access or misuse. We may request proof of identity before disclosing personal information. Note that text messages and emails are not secure communication methods, and you bear the responsibility for risks associated with such transmissions. You are also responsible for activities under your account and should notify Lookscart immediately of any unauthorized use.
Children's Privacy
Our Service is not intended for individuals under the age of 18 or those living with intellectual disabilities. We do not knowingly collect personally identifiable information from anyone under 18.
Links to Other Websites
Our Service may contain links to third-party websites not operated by Lookscart. We are not responsible for the content or privacy practices of these sites, which are provided for convenience and are beyond our control.
Changes to this Privacy Policy
We may update our Privacy Policy from time to time without notice. We will notify you of changes by posting the updated Privacy Policy on this page. Please check periodically to stay informed.
Contact Us
If you have any questions or complaints about this Privacy Policy, you can contact us:
- By email: corporate@lookscart.com
- By visiting this page on our website: https://lookscart.com
- By phone: +977 14419644
- By Viber/WhatsApp: +977-9851206004